The Nouq switching guide
Move your store to Nouq in one sitting,and lose nothing on the way.
Paste your store link and your products move with their options and photos in about a minute; drop in your customer and coupon exports as they are. You review everything before you commit, and your old store keeps selling.
No credit cardNo old-store passwordYour old store stays openReview everything before importing
Where are you coming from?
WooCommerce, OpenCart, Magento, or Excel
Export your products from any platform as a CSV or Excel file. We read Arabic and English column names and match them automatically; for any column we don't recognise, you pick its meaning in the preview. The dashboard also has a ready Excel template if you'd rather start from one.
- Arabic & English columns
- Map any column yourself
- A ready Excel template
Three ways to bring your data
Pick the easiest, or combine them.
Every way shows you the result before anything is imported, and they all live on one page in your dashboard.
1.Paste your store link
We read what any visitor sees in your store. No password, no API keys, no app to install.
Salla, Zid and Shopify are read in full, with options. Any other store with product pages gives us names, descriptions, photos and prices.
We read published products, nothing behind a login. Hidden products and drafts come from the export file.
2.Drop your export files
Every export from your your current platform dashboard, in one place, all at once. We sort each file by its columns automatically.
- Products: the export file, with options and stock
- Customers: phone, name and email
- Coupons: code, type, value and dates
3.Upload any spreadsheet
WooCommerce, OpenCart, Magento, or a file you put together yourself. We match Arabic and English columns, and you pick the meaning of any we don't know.
A ready Excel template in your dashboard
Clean data
It arrives tidy, not copy-pasted.
Moving isn't just getting it there. Here's what we do so it arrives right:
See it before you commit
A preview of every product, customer and coupon; nothing is imported until you approve. You can import products as drafts first.
No duplicates
A product imported again is updated instead of copied, and the same phone number twice is one customer.
Every error explained
Any row with a problem tells you what's wrong and how to fix it; download the errors, fix them and upload again.
Your old links still work
We keep each product's name from its old link, so visitors from Google or an old link land on the same product in your new store.
Your photos, now yours
Up to 10 photos per product are copied into your store, so nothing depends on your old store once you close it.
Your customers' privacy kept
Marketing consent never moves (PDPL), so your store asks again before messaging anyone. Expired coupons are left behind.
What comes with you
Clear before you start.
We won't say “everything moves”. Here is exactly what happens:
Moves automatically
- Products with names and descriptions (Arabic and English)
- Options — sizes, colours and more, up to 3 per product
- Price, compare-at price, stock and SKU for every option
- Categories, and up to 10 photos per product
- Customers: phone, name and email
- Live coupons: type, value, minimum and dates
- Your old product links lead to the new pages
You set up in minutes
- Payment methods and cash on delivery
- Delivery methods and rates
- Your domain — connect it and we issue the certificate
- Your template and colours
Keep a copy yourself
- Past orders: export them from your current platform and keep the file — orders on Nouq carry their invoices and stock moves
- Reviews: republishing needs each reviewer's consent
- Passwords aren't needed: customers sign in to your new store with their phone number
The steps
Five steps, one sitting.
Most stores finish the move in one sitting. Your old store keeps selling the whole time.
- 1
Create your Nouq store
2 minWith your phone number, free, no card.
- 2
Bring your data from your current platform
5 min- Paste your current store link, or drop the export files from your platform's dashboard (Excel or CSV). You can combine both.
- 3
Review the preview and approve
10 minWe show you products, options, photos, customers and coupons before importing, and explain any row with a problem and how to fix it. You can import products as drafts first.
- 4
Set up payments and shipping
15 minTurn on cash on delivery, set delivery prices per city, and place a test order.
- 5
Connect your domain and launch
Depends on your registrarPoint your domain at Nouq and we issue the certificate automatically. Once everything works, cancel your old plan.
Questions about moving
Does my your current platform store stop while I move?
No. Moving is a copy, not a cut: your your current platform store keeps selling until you point your domain at Nouq. Then cancel your old plan whenever you like.
How long does it take?
Most stores finish in one sitting: minutes to create the store and upload the file, then time to review the preview and set up payments and shipping. Connecting the domain depends on your registrar.
Do you need my your current platform password?
No. The link reads what any visitor sees in your published store, and the rest comes from files you export from your your current platform dashboard. We never ask for a password or keys, and never install anything in your store.
What about my customers and past orders?
Customers move from their export: phone, name and email, and the same number twice becomes one customer. Customers sign in to your new store with their phone number, so there are no passwords to reset. Keep your past order history as an export from your current platform.
Can I keep my domain?
Yes. Connect it in your Nouq store settings (from the Pro plan); once you update the DNS record we issue the certificate automatically.
What if my file has mistakes?
Nothing is imported until you approve it. The preview explains every row with a problem and how to fix it, and you can download the errors, fix them and upload again. Products you already imported are updated, not duplicated.
Can someone help me?
The move is designed for you to do yourself. If you get stuck on a step, the Nouq team is there.
Your new store is one sitting away.
Create your store free today and move your products calmly: nothing is imported before you've seen it.